⚠️ Minimum bill for slip orders is ₹199. Tapping "Attach slip photo" below places the order immediately — proceed only if your items will total ₹199 or more.
Tapping the button below creates your order and opens WhatsApp so you can send your slip photo to the shop directly. The shop will check it and update your bill.
By continuing, you agree to our · ·
Drag the pin on the map to set your exact location.
You can delete your Mana Voori Mart account yourself from inside the app. It happens immediately and cannot be undone.
How to delete your account
Sign in, then go to Profile → Delete account, enter your password and type DELETE to confirm.
What is deleted
Your profile (name, email, mobile), saved delivery addresses, your login, and your push-notification registration.
What is kept
Records of orders you already placed stay with the shop and franchise that fulfilled them, as their business and accounting records, for as long as Indian tax and accounting law requires. They are no longer linked to a login you can use.
This permanently deletes your profile, saved addresses and login. Your past orders stay on record for the shops/franchise, but you won't be able to sign back in with this account. This can't be undone.
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1. Introduction
Mana Voori Mart ("we", "us", "our") operates this mobile application (the "App") to connect customers with local shops and delivery services in their area. This Privacy Policy explains what information we collect, how we use it, and the choices you have. By creating an account or using the App, you agree to the collection and use of information as described here.
2. Information we collect
Account information: your name, email address, mobile number, and password (stored securely, never in plain text) when you sign up.
Location & address information: your delivery address(es) and, where you allow it, your device location — used to show nearby shops and enable accurate delivery.
Order information: items you order, order history, order status, and amounts. Payments are Cash on Delivery by default; where a franchise has switched on online payment, you may instead pay that franchise directly via their own UPI ID or payment link — we do not collect, process, or store your card/UPI details through the App itself.
Support & communication: messages you send us through support tickets, and any order reference you attach to them.
Notifications: we may send you order updates and offers relevant to your area or account.
Usage & device information: basic technical information (such as device/app version and crash logs) used to keep the App working reliably.
3. How we use your information
4. Sharing of information
We share your name, phone number, delivery address, and order details with the specific shop/vendor and delivery partner assigned to your order, only as needed to fulfil that order. We do not sell your personal information to third parties. We may share information when required by law or to protect the rights, safety, and security of our users and platform.
5. Data storage & security
Your information is stored on secure cloud infrastructure (Firebase/Google Cloud) with access restricted to authorised personnel. While we take reasonable steps to protect your data, no method of electronic storage or transmission is 100% secure.
6. Your choices
You can review and update your name, phone number, and saved addresses anytime from the Profile section of the App. You can turn off location permissions from your device settings, though some features may not work without it. You may request deletion of your account and associated data by raising a support ticket in the App or contacting us below.
7. Children's privacy
The App is not directed at children under 13, and we do not knowingly collect personal information from children under 13.
8. Changes to this policy
We may update this Privacy Policy from time to time. Continued use of the App after changes are posted means you accept the updated policy.
9. Contact us
If you have questions about this Privacy Policy or your data, please raise a support ticket in the App, or write to us at bollepallynaresh@gmail.com.
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1. Who we are
The Mana Voori Mart app (the "App") is operated by [[FILL: legal / business name]], [[FILL: registered business address]] ("we", "us", "our"). These Terms govern your use of the App. By creating an account or placing an order you accept them. If you do not accept them, please do not use the App.
2. What Mana Voori Mart is
We are a platform that connects you with local shops ("Shops") and delivery partners in your area. We do not manufacture, own or sell the goods ourselves. Each order is a sale between you and the Shop you ordered from. We provide the App, pass your order to the Shop, and arrange delivery. Product quality, weight, freshness, expiry, packaging and pricing are the responsibility of the Shop.
3. Your account
You must be 18 or older to create an account. Give accurate details — your name, mobile number and delivery address are passed to the Shop and to the delivery partner, and wrong details mean a failed delivery. Keep your password to yourself; you are responsible for activity on your account. We may suspend or close an account used for fraud, abuse, repeated fake orders or repeated refusal of delivered orders.
4. Placing an order
An order you place is a request, not a confirmed sale. The Shop can accept or decline it. Once a Shop accepts, the order moves through preparing, ready for pickup, picked up, out for delivery and delivered. You can cancel an order yourself only while it is still in the Placed state — after a Shop has accepted it, cancellation is at our or the Shop's discretion. A Shop or franchise may cancel an order if an item is unavailable, the address is outside the serviceable area, or the order cannot be fulfilled.
A minimum order value and a delivery fee may apply. Both are shown to you at checkout before you confirm.
5. Slip orders (plumbing, electrical and similar shops)
Some Shops do not list a browsable catalogue in the App. For these you place a slip order: the App creates the order with a placeholder amount, and you send a photo of your written list to the Shop over WhatsApp. The Shop reads the list and enters the real bill amount, which you then see in the App.
Because the amount is not known upfront, a minimum bill of ₹199 applies to slip orders. The Shop decides which items are available and what they cost. Please check the revised amount in the App before accepting delivery.
6. Prices and payment
Prices are set by each Shop and can change. The amount payable is what is shown on the order at the time it is confirmed, plus any delivery fee, less any coupon discount applied.
Cash on Delivery is the default. Where a franchise has enabled online payment, you pay that franchise directly through their own UPI ID or payment link, or through the payment gateway shown at checkout. We do not collect or store your card or UPI credentials in the App. If an online payment is debited but the order does not appear, contact us with the payment reference and we will trace it.
7. Coupons and offers
Coupons have their own conditions — validity dates, minimum order value and discount limits — shown when you apply them. Coupons cannot be exchanged for cash. We may withdraw or change an offer at any time, and may cancel a discount obtained by misuse.
8. Delivery
Delivery times shown in the App are estimates, not guarantees; weather, traffic and Shop preparation time affect them. Please be reachable on the mobile number on the order. If nobody is available at the address, the delivery partner may return the order, and for Cash on Delivery orders we may restrict future ordering after repeated refusals.
9. Cancellations, returns and refunds
Check your order at the time of delivery. If an item is missing, damaged, spoiled or clearly not what you ordered, raise it with the delivery partner at that moment or open a support ticket in the App on the same day. Fresh items such as vegetables, fruit, meat and dairy cannot be returned once accepted, unless they were spoiled or wrong on arrival.
Where a refund is due on an order paid online, it is returned to the original payment method, normally within 5–7 working days after it is approved. For Cash on Delivery orders, an agreed adjustment is settled directly with the Shop or franchise.
10. Ratings and content
You can rate and review Shops and delivery partners. Keep reviews honest and about your own experience. We may remove content that is abusive, misleading, or contains someone else's personal information.
11. Acceptable use
Do not place orders you do not intend to accept. Do not use the App to break the law, or to order anything you are not legally allowed to buy. Do not attempt to access other users' accounts or data, or to interfere with the App's security. Do not scrape, copy or resell the App's content or data.
12. Availability
We try to keep the App working, but we do not promise it will be uninterrupted or error-free. Shops set their own opening hours and can close at any time, and service is limited to the areas we currently cover.
13. Our responsibility
Because each sale is between you and the Shop, our responsibility is limited to the service we provide — the App and arranging delivery. To the extent the law allows, our total liability for any order is limited to the amount you paid for that order. Nothing here removes any right you have under Indian consumer law that cannot be excluded by agreement.
14. Privacy
How we handle your information is set out in our . You can delete your account at any time — see .
15. Changes to these Terms
We may update these Terms. The date at the top shows when they last changed, and continuing to use the App after that means you accept the updated Terms.
16. Governing law
These Terms are governed by the laws of India. Courts at [[FILL: city / district for jurisdiction]] have exclusive jurisdiction over any dispute.
17. Contact
Raise a support ticket in the App, or write to bollepallynaresh@gmail.com.
Google doesn't share your mobile number with us, and delivery needs both of these.
By continuing you agree to our and .